Last updated: February 11, 2026
- Introduction
Mithra Scans Pvt. Ltd. (“we”, “us”, or “our”) operates https://www.mithrascans.com (the “Website”) and provides diagnostic imaging and clinical laboratory services at our clinic in Salem, Tamil Nadu. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information about patients, website visitors, and users of our services. The Policy applies to information collected via the Website, in-clinic, by phone, or through any other interaction with Mithra Scans.
By using our Website or services you consent to the collection and use of information in accordance with this Policy.
- Contact & Data Controller
Data Controller: Mithra Scans Pvt. Ltd.
Address: No. 5/245 (Five Roads, Junction Main Road), Opposite Reliance Mall, Salem – 636004, TamilNadu, India. Phone: 0427 404 2300
Email for privacy matters: privacy@mithrascans.com
- Information We Collect
We collect information necessary to provide diagnostic and lab services and to operate the Website:
a) Personal identification information
Name, date of birth, gender, postal address, email address, telephone numbers, emergency contact details.
b) Health & medical information (sensitive personal data)
Medical history, results of radiology and lab tests (MRI, CT, ultrasound, X-ray, OPG, DEXA, pathology results, etc.), clinical notes, referring doctor details. (This is “sensitive personal data” under many privacy frameworks and is handled with strict confidentiality.)
c) Financial & billing information
Payment method details, billing addresses, insurance/TPA information where provided.
d) Technical and usage data
IP address, device and browser type, cookies and similar tracking technologies, pages visited, appointment booking logs, analytics data.
e) Other information
Communications between you and our staff (phone, email, chat transcripts), appointment preferences, consent records.
- How We Use Information
We use collected information for:
- Providing and managing diagnostic and laboratory services (appointment scheduling, test execution, reporting results).
- Clinical record keeping and patient care continuity.
- Billing, insurance/TPA processing and payment collection.
- Communicating appointment confirmations, reminders, results, instructions and service-related notices.
- Improving Website functionality, user experience and internal operations (analytics, troubleshooting).
- Legal, regulatory or audit compliance and to respond to lawful requests.
Marketing and promotions only with your explicit consent (you may opt out anytime).
- Legal Basis and Consent
Where required by law, we will process your personal data on the basis of your consent, performance of a contract (providing healthcare services), compliance with a legal obligation, or our legitimate interests (e.g., service improvement, fraud prevention), always subject to applicable law. For sensitive medical data, we will obtain specific consent where required.
- Disclosure & Third Parties
We may share personal information with:
- Medical professionals, referring physicians, hospitals and other healthcare providers for treatment and continuity of care.
- Laboratories, imaging specialists and TPA/insurance companies for processing tests and claims.
- Service providers who operate our booking system, payment processors, email/SMS gateways and analytics providers (under contractual obligations to protect data).
- Legal and regulatory authorities when required by law or to protect rights, safety or property.
- Third parties only with your explicit consent for purposes not linked to direct care.
We do not sell personal data.
- Data Security
We implement administrative, technical and physical safeguards to protect personal and medical data (access controls, encrypted storage where applicable, staff confidentiality obligations). However, no system is 100% secure; if a breach occurs we will follow applicable notification laws and remedial processes.
- Data Retention
We retain personal and medical records for periods required by law, professional guidelines and clinical needs—typically several years from the date of service. For website analytics and cookies, retention depends on the particular cookie/provider (you can change cookie settings as described below).
- Cookies & Tracking
Our Website uses cookies and similar technologies for essential site functionality, analytics and (with consent) marketing. You may manage cookie preferences via your browser or through the cookie consent tool (if available).
- Your Rights
Subject to applicable law, you may have rights including to:
- Access and receive a copy of your personal and medical data.
- Request correction of inaccurate data.
- Request deletion of certain data where not required to be retained.
- Object to or restrict certain processing (e.g., marketing).
- Withdraw consent where processing is based on consent.
To exercise rights, contact privacy@mithrascans.com or use the postal address above. We may request identity verification and may limit rights where exceptions apply (e.g., retention required by law or for medical records).
- Children
Our services are for patients of all ages but information for minors is collected from parents/guardians. We do not intentionally collect personal data from children under 13 without parental consent.
- International Transfers
If data is transferred outside India (e.g., to a cloud provider), we will use appropriate safeguards and comply with applicable transfer requirements.
- Changes to this Policy
We may update this Policy periodically. Substantive changes will be posted on the Website with the updated effective date.
- Contact
Questions, requests or complaints: privacy@mithrascans.com or the postal address above.